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Server in Ontario, CA at Marie Callender's

Date Posted: 7/28/2018

Job Snapshot

Job Description


Server

SUMMARY OF POSITION:

Provides friendly and efficient service to guests according to company policies, procedures, programs and performance standards. Performs all duties to maximize guest satisfaction and a quality work environment as directed by General Manager or Manager on Duty.

POSITION ACTIVITIES AND TASKS:

  • Reports to work well-groomed, in clean and proper uniform and practices good personal hygiene.
  • Greets all guests in a courteous and respectable way.
  • Takes verba l drink and meal orders according to guest preference.
  • Serves high quality food and checks all orders to ensure they are complete, prepared as ordered, portioned correctly and attractive in appearance.
  • Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
  • Maintains cleanliness of his/her stations and pantry.
  • Performs side work during shift downtime including but not limited to rolling silverware, restocking condiment holders, cleaning work areas, etc.
  • Executes the service cycle and team responsibilities at all times.
  • Maintains sufficient knowledge of the menu to execute suggestive selling with all guests.
  • Writes guest check and/or operates POS equipment pursuant to company policies.
  • Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
  • Communicates with managers and co-workers regarding product/service deficiencies, equipment, safety problems, etc.

Job Requirements


Server

PHYSICAL REQUIREMENTS:

  • Must have high level of mobility/flexibility.
  • Must be able to work under heavy stress/pressure during peak times.
  • Must be able to communicate with guests.
  • Must lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.
  • Requires occasional reaching, bending, pushing and pulling.
  • Exposure to heat, steam, smoke, cold and odors.
  • Requires continual standing and walking.

SUPERVISION RECEIVED:

  • Receives direction and training from the General Manager as to specific procedures and assignments.

KNOWLEDGE AND SKILL REQUIRED:

  • Basic skills such as sanitation, safety, and customer service can be taught through in-house training.

EXPERIENCE REQUIRED:

  • None