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Service Leader in Fort Myers, FL at Perkins Restaurants

Date Posted: 7/28/2018

Job Snapshot

Job Description


Service Leader

SUMMARY OF POSITION:

Achieves guest satisfaction through implementation of company policies, procedures, programs, and performance standards. Monitors compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment.

POSITION ACTIVITIES AND TASKS:

  • Ensures that all guests are properly greeted, seated, and served.
  • Accountable for proper resolution of all guest complaints.
  • Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
  • Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
  • Trains employees during shift to guarantee proper and productive performance.
  • Takes responsibility and verifies that all menu items are prepared and served according to standards.
  • Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
  • Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
  • Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit’s sales and profits through consistent guest satisfaction and cost controls.

Job Requirements


Service Leader

PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS:

  • Extensive standing, without breaks.
  • Exposure to heat, steam, smoke, cold.
  • Reaching heights of approximately 6 feet and depths of 2 1/2 - 3 ft.
  • Must have high level of mobility/flexibility in space provided.
  • Must be able to fit through openings 30' wide.
  • Must be able to work irregular hours under heavy pressure/stress during busy times.
  • Bending, reaching, walking.
  • Communicating with guests.
  • Operating cash register.
  • Carrying trays of food products weighing about 20 pounds for distances up to 30 feet.
  • Lifting up to 50 pounds.

EDUCATION LEVEL REQUIRED:

  • High school diploma; some college or degree preferred.

EXPERIENCE REQUIRED:

  • At least six months prior experience in guest service capacity.